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Here are some of our favourite
quotations on customer service.
We hope they provide some inspiration!
When you don’t know something, tell the
customer you don’t know
Larry Kellner
There are
no traffic jams along the extra mile.
Roger Staubach
Quality in
a service or product is not what you put into it.
It is what the
client or customer gets out of it.
Peter Drucker
Do what you
do so well that they will
want to see it
again and bring their friends.
Walt Disney
If you make
customers unhappy in the physical world, they might each tell 6
friends. If you make customers unhappy on the Internet,
they can each tell
6,000 friends.
Jeff Bezos
Customers
don’t expect you to be perfect.
They do expect you
to fix things when they go wrong.
Donald Porter
One of the
deep secrets of life is that all that is really worth doing
is what we do for
others.
Lewis Carol
The goal as
a company is to have customer service that is
not just the best,
but legendary.
Sam Walton
The longer
you wait, the harder it is to produce
outstanding
customer service.
William H.
Davidow
Being on
par in terms of price and quality only gets you into the game.
Service wins the
game.
Tony Alessandra
Our
greatest asset is the customer!
Treat each customer as if they are the only one!
Laurice Leitao
People
expect good service but few are willing to give it.
Robert Gately
Well done
is better than well said.
Benjamin Franklin
Here is a
simple but powerful rule - always give people
more than what
they expect to get.
Nelson Boswell
In business
you get what you want by giving
other people what they want.
Alice Macdougall
You’ll
never have a product or price advantage again. They can be easily
duplicated, but a strong customer service culture can’t be copied.
Jerry Fritz
Good
service is to spoil the customer, to make them highly
difficult, demanding & unreasonable, and they will then become
highly dependent on us.
Dick Ng
Although
your customers won’t love you if you give bad service,
your competitors will.
Kate Zabriskie
The purpose
of a business is to create a mutually beneficial relationship between
itself and those that it serves. When it does that well, it will be
around tomorrow to do it some more.
John Woods
Every great
business is built on friendship.
J.C. Penney
Forget
about the sales you hope to make and concentrate
on the service you want to render.
Harry Bullis
A customer
not served is a customer not deserved.
Ron Kaufman
I am not
diminished by serving others, I am enriched. I know this because of how
good I feel when my customer is delighted.
Anonymous
The
customer's story about you is crafted by your words and deeds.
Jeffrey Gitomer
A customer
who complains is my best friend.
Stew Leonard
If you want to be
creative in your company, your career, your life, all it takes is one
easy step… the extra one. When you encounter a familiar plan, you just
ask one question: "What ELSE could we do?"
Dale Dauten
There is
only one boss. The customer.
And he can fire everybody
in the company from the chairman on down, simply by
spending his money somewhere else.
Sam Walton
Biggest question:
Isn’t it really ‘customer helping’ rather
than customer service? And wouldn’t you deliver better service
if you thought of it that way?
Jeffrey Gitomer
Customers don’t
expect you to be perfect.
They do expect you to fix things when they go wrong.
Donald Porter
Don’t try to tell
the customer what he wants. If you want to be smart, be smart in the
shower. Then get out, go to work and serve the customer!
Gene Buckley
I don't think
companies will ever be really done with being as focused on their
customers as they could be.
Adam Klaber
If you get
everybody in the company involved in customer service, not only are
they 'feeling the customer' but they're also getting a feeling for
what's not working. That's the key -listening to make sure that you
understand the customers and that you make them feel that you
understand. When a customer calls up with a complaint, we obviously
can't change the past. But we have to deal with the problem.
Penny Handscomb
It starts
with respect. If you respect the customer as a human being,
and truly honor their right to be treated fairly and honestly,
everything else is much easier.
Doug Smith
Never
underestimate the power of the irate customer.
Joel Ross
People don’t want
to communicate with an organization or a computer. They want to talk to
a real, live, responsive, responsible person
who will listen and help them get satisfaction.
Theo Michelson
The customer’s
perception is your reality.
Kate Zabriskie
The purpose of a
business is to create a mutually beneficial relationship between itself
and those that it serves. When it does that well, it will be around
tomorrow to do it some more.
John Woods
The single most
important thing to remember about any enterprise
is that there are no results inside its walls. The result of a
business is a satisfied customer.
Peter Drucker
There's a place in
the world for any business that takes care of its customers--after the
sale.
Harvey MacKay
Unless you have
100% customer satisfaction … you must improve.
Horst Schulz
Whatever your
business is, talk to your customers and provide them with what they
want. It makes sense.
Robert Bowman
When you serve the
customer better, there's always a
return on your investment.
Kara Parlin
When you start
viewing your customers as interruptions,
you're going to have problems.
Kate Zabriskie
Without great
employees you can never have great customer service.
Richard F. Gerson
You are serving a
customer, not a life sentence.
Learn how to enjoy your work.
Laurie McIntosh
You have to
perform at a consistently higher level than others. That’s the mark of
a true professional. Professionalism has nothing to do with getting
paid for your services.
Joe Paterno
Your most
unhappy customers are your greatest source of learning.
Bill Gates
Follow the
customer, if they change... we change.
Sir Terry Leahy
It is not
the strongest of the species that survive nor the most
intelligent, but the ones most responsive to change.
Charles Darwin
You cannot
improve one thing by 1000%
but you can improve 1000 little things by 1%.
Jan Carlzon
Good
customer service costs less than bad customer service.
Sally Gronow
Customer
service is just a day-in, day-out ongoing, never-ending, unremitting,
persevering, compassionate, type of activity.
Leon Gorman
Whether you
are big or small, you cannot give good customer service
if your employees don't feel good about coming to work.
Martin Oliver
Quality is never
an accident. It is always the result of an intelligent effort.
John Ruskin
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