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Meet the Authors of
"Bare Knuckle Customer Service"
Simon Hazeldine
Simon Hazeldine has worked as a
business development professional, consultant and trainer with FTSE 100
companies and multi-national corporations.
As well as being a
best-selling author for both
'Bare Knuckle Selling' and 'Bare Knuckle Negotiating' he is in demand
as a keynote speaker, consultant and elite trainer.
Simon has a Masters Degree
in the Psychology and Management of Performance and is a Fellow of the
Institute of Sales & Marketing Management. He is also Certified as
a Master Practitioner and Trainer of NLP.
Chris
Norton
Chris Norton
earned his knowledge leading the implementation of a customer service
intiative for dell in what was arguably the most competitive
market-place of recent years. Today he is a Director of Mentor
Group, a respected UK consultancy, a Director of Watford Football Club,
and holds non-executive positions with a number of UK-based
businesses. With over 25 years experience in Service, Sales and
Leadership positions Chris is uniquely qualified to share what he
knows. Chris is also a Certified Master Practitioner and Trainer
of NLP.
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